Privacy Policy

Roots and Tales is a trading name of Omkara Business Solutions, a proprietorship registered in New Delhi, India. Our contact details are: Email: omkarabusinesssolution@gmail.com Phone / WhatsApp: +91 8076903020 Address: New Delhi, India We are the data controller for personal information collected through this website.

We collect personal data only when you voluntarily provide it. This includes: • Contact form submissions: name, email address, phone number, company name, and message content. • Payment initiation: name, email address, and phone number submitted when initiating an advance booking through Razorpay. We do not store card or payment details — these are handled entirely by Razorpay. • Chat interactions: messages submitted through our on-site AI assistant. These messages are sent to OpenRouter (our AI provider) to generate responses. We do not retain a permanent log of chat conversations. • Website analytics: We may collect anonymous usage data (page views, device type) through standard web server logs. No personally identifiable information is included.

We use the information you provide to: • Respond to your trade or product enquiries. • Process advance booking fees and confirm orders (via Razorpay). • Provide AI-assisted answers to your questions about our products and services. • Send follow-up communications relating to your enquiry, if you have requested a quote or sample. We do not use your data for unsolicited marketing without your explicit consent.

For individuals located in the European Economic Area (EEA), our legal bases for processing personal data are: • Legitimate interest: responding to business enquiries and providing customer support. • Contractual necessity: processing payment-related data when you initiate a transaction. • Consent: where you have explicitly agreed (e.g., by submitting a contact form or chat message). You may withdraw consent at any time by contacting us at omkarabusinesssolution@gmail.com.

We use the following third-party services, each with their own privacy policies: • Web3Forms (web3forms.com): processes contact form submissions. • Razorpay (razorpay.com): processes advance booking payments. Card and banking data never passes through our servers. • OpenRouter (openrouter.ai): routes AI chat messages to language model providers for response generation. • Vercel (vercel.com): hosts this website. Server access logs are retained per Vercel's data retention policy. We encourage you to review the privacy policies of these providers.

• Contact form messages: retained in our email inbox until they are no longer relevant to our business relationship, typically up to 3 years. • Payment records: retained for 7 years as required by Indian tax law. • Chat messages: not persistently stored by us. OpenRouter's retention is governed by their privacy policy. • Server logs: retained by Vercel per their standard retention periods.

We do not sell, rent, or trade your personal information to third parties. Data is shared only with the service providers listed in Section 5, and only to the extent necessary to deliver the service you requested. We may disclose personal data if required by law, court order, or government authority.

Depending on your location, you may have the right to: • Access the personal data we hold about you. • Correct inaccurate or incomplete data. • Request deletion of your personal data ("right to be forgotten"). • Restrict or object to how we process your data. • Receive a copy of your data in a portable format (data portability). • Lodge a complaint with your local data protection authority (for EEA residents). To exercise any of these rights, email us at omkarabusinesssolution@gmail.com. We will respond within 30 days.

This website uses minimal cookies: • Strictly necessary cookies: set by Next.js for core site functionality. These cannot be disabled. • No advertising or tracking cookies are used. • No third-party analytics cookies (e.g., Google Analytics) are currently deployed. You can control cookie settings through your browser preferences. Disabling strictly necessary cookies may affect site functionality.

This website is served over HTTPS. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Payment processing is handled by PCI-DSS compliant Razorpay — we never process or store raw card data.

Your data may be processed in countries outside India, including the United States (Vercel, OpenRouter, Web3Forms). We ensure that appropriate safeguards are in place for such transfers, including reliance on standard contractual clauses or adequacy decisions where applicable.

This website is intended for business-to-business (B2B) and trade use. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently done so, please contact us and we will delete the data promptly.

We may update this Privacy Policy from time to time. The date of the most recent revision is shown at the bottom of this page. Continued use of the website after changes are published constitutes acceptance of the revised policy.

For any privacy-related questions, requests, or complaints, please contact: Kapil Mittal — Proprietor, Omkara Business Solutions Email: omkarabusinesssolution@gmail.com Phone / WhatsApp: +91 8076903020 Address: New Delhi, India